RETAILER SUPPORT

As an Authorized Retailer, you must ensure the accuracy of your delivery. The person accepting the delivery must verify that the number of over boxes and their labels match the information on the corresponding bill of lading (BOL) before accepting…

JUMP TO INSTRUCTIONS In alignment with the federal Cannabis Act and Regulations, the OCS Client Services Team collects information regarding product quality and complaints. We use this information for quality assurance and customer care, to help with the investigation and…

Introduction to Vapes  |  Types of Vapes  |  Quick Steps for First Time Use Storage & Maintenance  |  Transportation  |  Battery  |  Compatibility  |  Crystallization  |  Troubleshooting INTRODUCTION TO VAPES Cannabis vaping (or “vape”) products are now legally available for sale in Ontario. Read…

As a Licensed Retailer, you are obligated to submit reports on sales and inventory to meet the requirements of Health Canada, Statistics Canada, and OCS Wholesale. Federal Reporting Requirements Health Canada requires careful and regular tracking of cannabis inventories and…

All products purchased through OCS Wholesale are final sale.  The OCS Wholesale Return Policy permits the return of product for a credit on your account if one of the three following instances occurs: Products arrive damaged. Products are shipped incorrectly,…

To ensure the safe, secure and appropriately tracked delivery of cannabis across Ontario, all shipping is provided by an OCS authorized carrier(s). Deliveries can only be made directly to the authorized store for which the order was placed. Responsibilities of…

Authorized Retailers in Ontario can only purchase legal cannabis products through OCS Wholesale.  After you have received your license, you will be assigned a secure OCS B2B Portal Account and will be able to order from our wide assortment of…

All Licensed Retailers are required to sign a Pre-Authorized Debit (PAD) Agreement as part of their onboarding process to pay for their store orders. You will not be able to place an order until your Pre-Authorized Debit Agreement, Retailer Agreement…

Interested in opening an authorized cannabis retail store in Ontario? Here is some key information to know about working with the OCS before you get started: How do I apply for a license? The Alcohol and Gaming Commission of Ontario…

Every product shipment from the OCS comes with a shipment pack list. This packing slip has been designed, using retailer feedback, to make reconciling your shipment with your order as easy as possible.