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Retailer Support

Vape Education and Troubleshooting

Introduction to Vapes  |  Types of Vapes  |  Quick Steps for First Time Use Storage & Maintenance  |  Transportation  |  Battery  |  Compatibility  |  Crystallization  |  Troubleshooting INTRODUCTION TO VAPES Cannabis vaping (or “vape”) products are now legally available for sale in Ontario. Read…
Samantha Lobo
January 28, 2021
Retailer Support

OCS Core Assortment Initiative

Purpose & Intro As the Ontario cannabis marketplace continues to mature, the OCS is establishing a core assortment of products that will further drive the stability of supply for cannabis consumers and stabilize the revenue stream for Ontario Retailers. The…
Ruth Anderson
January 12, 2021
Retailer Support

Reporting

As a Licensed Retailer, you are obligated to submit reports on sales and inventory to meet the requirements of Health Canada, Statistics Canada, and OCS Wholesale. Federal Reporting Requirements Health Canada requires careful and regular tracking of cannabis inventories and…
Ruth Anderson
May 8, 2020
Retailer Support

Product Return Policy

All products purchased through OCS Wholesale are final sale.  The OCS Wholesale Return Policy permits the return of product for a credit on your account if one of the three following instances occurs: Products arrive damaged. Products are shipped incorrectly,…
Ruth Anderson
May 8, 2020
Retailer Support

Product Delivery and Receiving

To ensure the safe, secure and appropriately tracked delivery of cannabis across Ontario, all shipping is provided by an OCS authorized carrier(s). Deliveries can only be made directly to the authorized store for which the order was placed. Responsibilities of…
Ruth Anderson
May 8, 2020
Retailer Support

Payments and Processing

All Licensed Retailers are required to sign a Pre-Authorized Debit (PAD) Agreement as part of their onboarding process to pay for their store orders. You will not be able to place an order until your Pre-Authorized Debit Agreement, Retailer Agreement…
Ruth Anderson
May 8, 2020