Articles

Learn about the Wholesale side of the business and get to know our Retail partners.

As Featured on OCS

Ask a Bud: What to Know When Shopping for Cannabis for the First Time

We ask Ontario Budtenders to answer FAQs from cannabis consumers. Budtenders from Cannabis Xpress and Kelly’s Cannabis share their insights for consumers on first-timer-friendly products, how to shop in a store or online for cannabis and ways to have a…

Samantha LoboOctober 17, 2023

AS FEATURED ON OCS

Ask a Bud: Cannabis Shopping for Summer Daze

We ask Ontario Budtenders to answer FAQs from cannabis consumers. Budtenders from Shivaa’s Rose, SunFish Cannabis and Budtimez share their expert recommendations and advice for cannabis products that fit consumers’ summer needs. PREVIOUSLY FEATURED

Samantha LoboAugust 23, 2023

AS FEATURED ON OCS

Ask a Bud: Shopping Concentrates

We ask Ontario Budtenders to answer FAQs from cannabis consumers. Budtender Stephen Mooij from Red Rock Cannabis shares his approach to shopping for the right cannabis concentrate. PREVIOUSLY FEATURED

Samantha LoboAugust 23, 2023

View all from As Featured on OCS

Retailer Support

RETAILER SUPPORT

Customer Service Centre Holiday Hours

Our Customer Service Centre will be operating on a modified schedule during the holiday period. Please refer to the following dates and plan accordingly. Dec. 22, 2023: Open regular hours, 9 a.m. to 5 p.m. EST Dec. 23, 2023: Open…

Samantha LoboDecember 4, 2023

RETAILER SUPPORT

How to Review and Accept Product Deliveries

As an Authorized Retailer, you must ensure the accuracy of your delivery. The person accepting the delivery must verify that the number of over boxes and their labels match the information on the corresponding bill of lading (BOL) before accepting…

Ruth AndersonSeptember 1, 2021

RETAILER SUPPORT

Submitting a Product Quality Assurance Claim

JUMP TO INSTRUCTIONS In alignment with the federal Cannabis Act and Regulations, the OCS Client Services Team collects information regarding product quality and complaints. We use this information for quality assurance and customer care, to help with the investigation and…

Ruth AndersonJuly 6, 2021

View all from Retailer Support

Articles

Learn about the Wholesale side of the business and get to know our Retail partners.

As Featured on OCS

Ask a Bud: What to Know When Shopping for Cannabis for the First Time

Ask a Bud: Cannabis Shopping for Summer Daze

Ask a Bud: Shopping Concentrates

Retailer Support

Customer Service Centre Holiday Hours

How to Review and Accept Product Deliveries

Submitting a Product Quality Assurance Claim

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