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Retailer Support

Here you will find a list of resources that are vital to owning and running your store. Please be sure to review all documents before contacting your Account Manager for help.


As the exclusive wholesale provider of cannabis products in Ontario, our goal at the Ontario Cannabis Store (OCS) is to connect you with a wide assortment of legal, tested cannabis products procured through federally Licensed Producers. We also carry a broad selection of cannabis-related accessories for your consideration to offer you the added convenience of having only one wholesaler.  

Licensed Retailers can also expect to receive support from our dedicated Client Service Centre team and Account Development Managers, who are available to support Retailers with their accounts, orders, payments, delivery and product issues. 

View Retailer Handbook

Are you interested in becoming an Authorized Cannabis Retailer?

We created this list of steps to get you started – from applying for your licence to getting ready for opening day. 


You will need to apply for your licence through the AGCO (Alcohol and Gaming Commission of Ontario) Application Process. The AGCO will issue the following documentation required to become a Licensed Retailer:

• Retail Operator Licence (ROL)
• Retail Store Authorization (RSA)Once you receive your ROL and RSA, please submit them to the Customer Service Centre (CSC) along with a completed OCS Retailer Contact Information Form.


When our Customer Service Centre has received all the required information outlined in Step 1, they will send you a digital Confidentiality Agreement to acknowledge via email.

Please note: you can sign your NDA once you have received your ROL, but you cannot proceed to Step 3 – Register Your Licence without having both your ROL and RSA.


Once you receive your ROL and RSA from the AGCO and sign the Confidentiality Agreement with the OCSour Customer Service Centre Team will help you set up your online Purchasing AccountTbe eligible to set up an online account, you will need the following four documents: 

  1. Registration Form
  2. Insurance Certificate
  3. Pre-Authorized Debit Form
  4. Store Locator Form

Please note: all documents must be valid before you can proceed to Step 4 – Access Your Online Purchasing Account.


To set up your Purchasing Account, Licensed Retailers must provide the OCS with all required documentation listed in this article . If you need assistance, please submit all questions here.

A Client Service Representative will set up a call with you to validate your documentation before granting you access to your online Purchasing Account.


Next, you’ll receive a request from your Account Development Manager to set up a meeting to help you prepare for your initial order.

Your Account Development Manager will aid in your onboarding process and is available to provide data insights and advise on operational support. They will schedule training to help you place your initial order and answer any questions you have about our product portfolio.


Once you have signed your Retailer Agreement with the OCS, completed a Pre-Authorized Debit Agreement (PAD), and submitted all required insurance forms, you’re ready to place your first order.

Your initial order date is usually scheduled a minimum of 10 business days after the OCS receives digital copies of your ROL and RSA. Once documentation has been validated by the OCS, a Client Service Representative will send you a link to download your Buy Sheet on your assigned order day.

Please note: anyone placing orders other than the ROL holder must provide a copy of their Retail Manager Licence to the CSC team.


Before you can open your store to the public, you will need to pass a final inspection by the AGCO. You can find more information about the Retail Store Pre-Authorization Inspections on the AGCO website.


You’re all set! After you’ve opened, visit our Store Locator on where we let customers know you’re a Licensed Retailer and make it easy for them to find you.

Client Service Centre

The Client Service Centre is your touchpoint if you’re experiencing issues while submitting an order, require assistance troubleshooting the Buy Sheet, have questions about Quality Assurance Claims, Insurance or Retailer Agreement renewals, or have concerns about shipping and delivery.

A Client Service Representative will help you onboard with an initial set up call and will collect your banking information, insurance, ROL, RSA and (if needed) Retail Manager License.

1-877-627-1627  |

Who Does What?

Regulates the production and promotion of cannabis. Licensed Retailers should be familiar with the Federal Cannabis Act (Canada) and the applicable regulations

Establishes the provincial rules for possession, consumption, and sale of cannabis.

Establishes the rules for licensing, regulating and governing the sale of cannabis through Licensed Retailers in Ontario.

Sets operational standards for Licensed Retailers to adhere to regulations in the Cannabis Retail Regulation Guide.

Responsible for the wholesale distribution of cannabis products.

The exclusive source for cannabis products and offer retail support to all Licensed Retailers in Ontario.

As a Licensed Retailer dealing directly with consumers, it is your responsibility to comply with the laws that apply to your business and to do your part in supporting the safety of the public.

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