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Last Updated: April 28, 2026
DISCLAIMER: The OCS reserves the right to make changes to its ordering processes at any time, without prior notice, by posting updates on the OCS Learn Site.
Daily Ordering – Monday to Friday
More flexibility. Same delivery day.
You’ll be able to place orders Monday to Friday, between 7:30 a.m. and 12:30 p.m., excluding statutory holidays. Your store’s delivery day will not change.
What this Means for you:
- Access to Products – With five-day ordering, you will have more flexibility and consistent access to products throughout the week, especially during high-demand periods and new product launches.
- Removal of the Flow-Through Additional Order Window – The ability to order Monday through Friday means a separate Flow-Through order window is no longer needed.
What you Need to Know:
- Assigned Order Day is your Order Cut-Off – Your assigned order day will become your weekly cut-off for ordering Stocked product. All orders must be submitted by 12:30 p.m. on your cut-off day to receive Stocked items in that week’s order.
- Weekly Stocked and Flow-Through Order Deadlines
- For Stocked Products, orders must be submitted by 12:30 p.m. on your order cut-off day.
- For Flow-Through Products, orders must be submitted by Monday at 12:30 p.m. If Monday is a holiday, the deadline becomes the Friday prior to the holiday.
- Pricing Locks at Submission – The price of products at the time of submission is the price you pay for that product.
- Orders are Final – Once an individual order is submitted, it can’t be modified or cancelled. Make sure you review SKUs, quantities and pricing carefully before submitting.
Please reference the charts below according to your assigned order day.
If your order cut-off is Monday, you can place orders for Stocked products from the previous Tuesday at 7:30 a.m. until Monday at 12:30 p.m.
If your order cut-off is Tuesday, you can place orders for Stocked products from the previous Wednesday at 7:30 a.m. until Tuesday at 12:30 p.m.
If your order cut-off is Wednesday, you can place orders for Stocked products from the previous Thursday at 7:30 a.m. until Wednesday at 12:30 p.m.
If your order cut-off is Thursday, you can place orders for Stocked products from the previous Friday at 7:30 a.m. until Thursday at 12:30 p.m.
If your order cut-off is Friday, you can place orders for Stocked products from the previous Monday at 7:30 a.m. until Friday at 12:30 p.m.
Frequently Asked Questions
Can I place orders at any time during the five-day order window?
You can place orders between Monday and Friday, from 7:30 a.m. to 12:30 p.m., except on statutory holidays or any other communicated closures.
Will my assigned delivery day change with the introduction of a five-day order window?
No. Your assigned delivery day will remain the same.
Why is the additional Monday Flow-Through Order Window being removed?
Because orders can be placed any day of the week, a separate additional Flow-Through order window is no longer needed. The Flow-Through order cut-off is Monday at 12:30 p.m., unless Monday is a statutory holiday – in which case, the order window shifts to the previous Friday.
What is my order cut-off date?
Your assigned order day becomes your official cut-off for Stocked products. All orders must be submitted by 12:30 p.m. on that day.
Are there different order submission cut-off times for Stocked and Flow-Through products?
Yes. Stocked products must be submitted by the end of the order window on your assigned order day. Flow-Through products must be submitted by the end of the order window on Monday by 12:30 p.m., the Friday prior if Monday is a holiday, or as otherwise communicated.
Can I make changes to my order after I submit it?
No. Once an order is submitted, it is final. Please review orders carefully before submitting.
What happens when there is a price change for a product I already submitted an order for?
Pricing is based on when you submit your order, not when it is fulfilled. For example, if you submit an order for a product on Monday, and the price decreases on Tuesday, you will pay the price of the product as submitted on Monday, before the price decreased. Price changes are posted in advance on the OCS Learn Website.
Can I submit more than one order per day?
Yes, you can submit multiple orders in a single day. Each order will be treated separately, and once an order is submitted, it cannot be changed. Please review orders carefully before submitting.
If I miss my assigned Stocked order cut-off, can I submit the next day?
No. Orders for Stocked products must be submitted by 12:30 p.m. on your assigned order cut-off day to be fulfilled that week, or order cycle. If you submit your order the following day, it will be fulfilled during the next order cycle.
Simple, One-Step Deliveries
One ASN. Easier receiving.
To simplify delivery, all shipments, including Stocked, Flow-Through and New Product orders, will be consolidated into one shipment and one ASN.
In this example, there are three separate Sales Orders:
- Order 1: Submitted August 25, a Tier-2 Flow-Through order with standard LP delivery.
- Order 2: Submitted September 1, a Tier-1 Flow-Through order with expedited LP delivery.
- Order 3: Submitted September 8, a Stocked order.
- Although these Sales Orders were placed on different dates and fall under different fulfillment types, they all share the same estimated delivery date of September 11. As a result, they have been combined into a single Fulfillment Order, meaning all items will be delivered together in one consolidated shipment.
Smarter Inventory Insights
Near Real-time inventory. Smarter ordering.
Access to near real-time inventory levels will provide you with accurate inventory 24 hours a day, seven days a week.
What this Means for you:
- Near Real-Time Inventory Visibility – See up-to-date inventory availability before submitting an order.
- Ordering New Product Launches – New product launches will follow a first-come, first-served ordering model. You no longer need to wait for a specific day to submit your order for new products.
- Improved and Flexible Order Planning – Provides the flexibility to place smaller, more frequent orders as inventory changes.
- Removal of Allocation Processes – Daily inventory allocation and lottery items will be replaced by a straightforward process where available stock is allocated on a first-come, first-served basis. Once you submit an order, the product is secured for your delivery.
Frequently Asked Questions
What inventory changes are being made?
You will now see near real-time inventory levels on the B2B Portal at any time, giving you the most current product availability.
How will near real-time inventory visibility help me plan my order(s)?
You can make more informed decisions, plan smaller and more frequent orders, and respond faster when products are restocked.
Will this change how I order newly launched products?
Yes. New products will be available to order by all retailers at the same time on a first-come, first-served basis.
Is the lottery allocation system still in place?
No. The lottery system will be removed. If a product is available when you submit an order, it will be committed to you for purchase and reduced from the inventory pool.
Will inventory levels change while I am building my cart?
Yes, now that inventory will update in near real-time, availability may change as you add items to your cart.
New Product Launch
First-Come, First Served
Retailers will now have access to new Product Call SKUs, regardless of order day.
What This Means for You:
- No More Waiting for Assigned Order Days – Retailers can submit and order new products as soon as they launch on the B2B Portal.
- No More Daily Allocation or Lottery – The daily allocation and lottery system will be removed. Products are secured once submitted.
Frequently Asked Questions
How will the process for ordering new product launches work?
All retailers can now submit orders for new products as soon as they launch during the Tuesday order window, on a first-come first-served basis.
Is there still a daily allocation or lottery for new products?
No. These processes no longer apply to any products. Once an order is submitted, the purchase is committed and inventory is reduced immediately.
Will there be restocks during the week?
Yes. Flow-Through and Stocked products may be replenished throughout the week by Licensed Producers.
If I miss a New Product launch, can I still order new products?
Yes, if products are still available and in stock. Inventory may change quickly for new and high demand products as they sell.
Pricing and Sales Orders
Plan ahead and submit with confidence
What This Means for You:
- Locked Pricing at Submission – Pricing is confirmed at the time of order submission.
- Price Updates on Tuesdays – There is no change to the weekly price update schedule or notice period.
- Split Orders for Split Pricing – If a product you ordered undergoes a price change, your original Sales Order will be closed and two new Sales Orders will be created to reflect the updated pricing. Items ordered before the price change will remain on one Sales Order, while items ordered after the change will appear on a separate Sales Order. Both will ship together under the same Fulfillment Order.
- In this example, the retailer’s order cut-off day is Thursday. The retailer submits an order for this SKU both before and after the price change. As a result, the sales orders will be split, as shown below.
- SKU 123456_3x0.5g___ (a Stocked product) has a price change on Tuesday, September 16.
Frequently Asked Questions
How does pricing work under the new changes to ordering?
Pricing is based on the date and time you submit your order, not when it is fulfilled.
When do price changes occur?
Price changes still occur every Tuesday.
What happens if I order the same SKU before and after a price change?
You will receive two separate sales orders for that SKU, each with the pricing in effect at the time of submission. Both will arrive in the same Fulfillment Order.
Can I cancel and resubmit an order if pricing changes?
No. Orders are final once submitted.
Shipping Fees
New Terminology. Same calculation.
Shipping fees remain the same:
The greater of $200 or $0.08 per unit (excluding rolling papers, cones and filters).
What This Means for You:
- Estimated Shipping Fee – This updated label appears in the B2B Portal to reflect that shipping costs may vary slightly depending on what is ultimately fulfilled.
- Multi-Day Ordering Clarification – If you place multiple orders:
- Your first order is subject to the standard minimum shipping fee of $200 (or $0.08 per unit if exceeds minimum).
- Later orders may show $0 in fees if your cumulative volume has not yet met the threshold.
- Retailer has a Wednesday order cut-off day and chooses to use daily ordering.
- In this example, the retailer places orders only for Stocked products and does not include rolling papers, cones or filters*.
Frequently Asked Questions
Is the shipping fee structure changing?
No. The calculation remains the same: $200 minimum per order or $0.08 per unit, whichever is greater. Flow-Through items continue to be shipped at no cost.
Why is the shipping fee now an “Estimated Shipping Fee”?
The B2B Portal will now display “Estimated Shipping Fee” because fees may change as additional orders are submitted, or vary slightly after fulfillment
How do fees work for multiple orders in the same week?
Your first order is subject to the standard $200 minimum fee or $0.08 per unit, whichever is greater. Subsequent orders may show $0.00 if your total fulfillment order has not exceeded the delivery fee minimum threshold.
Are Flow-Through items still free for shipping?
Yes, Flow-Through items continue to be shipped at no cost.
Back In Stock Notifications for Watchlist Items
Better alerts for timely ordering.
To support daily ordering, Watchlist alerts will be sent at the following times:
- 6:20 p.m. – Daily notification before the next order window.
- 7:00 a.m. – Morning alert for any overnight restocks.
- 6:20 p.m. (Weekly) – A weekly reminder ahead of your Stock Order Submission Cut-Off.
Frequently Asked Questions
How do back in stock notifications help me?
You are notified (as per the times in the table above) and can respond faster when products are restocked and available for order.
Will I get a notification if a product is restocked but sold out before the next alert?
Restocks can sell out quickly. So check the Portal often for high-demand SKUs.
Can I control which alerts I receive?
Yes. You can manage which products you track via the Watchlist in the B2B Portal, simply add products to your watchlist from the PLP (Product Listing Page).
Flow-Through Naming Updates
Aligning terminology with Licensed Producers.
In the B2B Portal:
- Expedited will now be called Tier 1
- Standard will now be called Tier 2
These changes apply to the Order Export and Catalogue files in the B2B Portal.
Frequently Asked Questions
Why are the Flow-Through delivery names changing?
The Flow-Through delivery names are changing from “Expedited Delivery” to “Tier 1” and “Standard Delivery” to “Tier 2” throughout the order experience to align with the terminology used with Licensed Producers. There are no other changes to this service outside of the name change.
Flow-Through Shortage Emails
The current shortage notification emails will be discontinued.
Please use the new LP Performance Reporting tool found on the OCS Learn Website, which provides visibility into supplier fulfillment and reliability for Flow-Through products.
Frequently Asked Questions
When will I know if my Flow-Through order has been shorted?
You’ll now be able to see this information directly in your Advanced Shipping Notice (ASN) when the product ships from the OCS Distribution Centre. You will no longer receive a separate Flow-Through shortage email.
Off-Cycle Orders (Emergency Orders)
No changes.
You may still be eligible for Off-Cycle Orders (Emergency Orders) as outlined in the Retailer Handbook for Stocked SKUs only. With daily ordering now available, the need for these orders is expected to be reduced.
While Flow-Through SKUs can be ordered throughout the week, all retailers have a Monday order submission cut-off for Flow-Through products.
Holiday Schedule Changes
No changes.
Order submission deadlines, or ‘cut-off’, and delivery days may adjust for statutory holidays. These adjustments will continue to be communicated through email/notifications and on the B2B Portal calendar.
Frequently Asked Questions
Are there changes to the holiday order process?
No. Order cut-off days and delivery days may still shift around statutory holidays, as they do currently.
How will I know about holiday changes?
You will continue to receive advance notice through regular communications and the B2B Portal calendar.