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RETAILER SUPPORT

RETAILER SUPPORT
March 26, 2024

Data Reconciliation Errors

As part of the POS Data Reporting Platform, which automatically receives data for your required provincial and federal regulatory reporting from your POS system, you may receive data reconciliation error notifications.  This is in preparation for the new AGCO standards…
RETAILER SUPPORT
January 28, 2021

Vape Education and Troubleshooting

Introduction to Vapes  |  Types of Vapes  |  Quick Steps for First Time Use Storage & Maintenance  |  Transportation  |  Battery  |  Compatibility  |  Crystallization  |  Troubleshooting INTRODUCTION TO VAPES Cannabis vaping (or “vape”) products are now legally available for sale in Ontario. Read…
RETAILER SUPPORT
May 8, 2020

Reporting

As a Licensed Retailer, you are obligated to submit reports on sales and inventory to meet the requirements of Health Canada, Statistics Canada, and OCS Wholesale. Federal Reporting Requirements Health Canada requires careful and regular tracking of cannabis inventories and…
RETAILER SUPPORT
May 8, 2020

Product Return Policy

All products purchased through OCS Wholesale are final sale.  The OCS Wholesale Return Policy permits the return of product for a credit on your account if one of the three following instances occurs: Products arrive damaged. Products are shipped incorrectly,…
RETAILER SUPPORT
May 8, 2020

Product Delivery and Receiving

To ensure the safe, secure and appropriately tracked delivery of cannabis across Ontario, all shipping is provided by an OCS authorized carrier(s). Deliveries can only be made directly to the authorized store for which the order was placed. Responsibilities of…
RETAILER SUPPORT
May 8, 2020

Payments and Processing

All Licensed Retailers are required to sign a Pre-Authorized Debit (PAD) Agreement as part of their onboarding process to pay for their store orders. You will not be able to place an order until your Pre-Authorized Debit Agreement, Retailer Agreement…