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Last Updated: April 20, 2026
DISCLAIMER: The OCS reserves the right to make changes to its ordering processes at any time, without prior notice, by posting updates on the OCS Learn Site.
New Product Launch
First-Come, First Served
Retailers will now have access to new Product Call SKUs, regardless of order day.
What This Means for You:
- No More Waiting for Assigned Order Days – Retailers can submit and order new products as soon as they launch on the B2B Portal.
- No More Daily Allocation or Lottery – The daily allocation and lottery system will be removed. Products are secured once submitted.
Frequently Asked Questions
How will the process for ordering new product launches work?
All retailers can now submit orders for new products as soon as they launch during the Tuesday order window, on a first-come first-served basis.
Is there still a daily allocation or lottery for new products?
No. These processes no longer apply to any products. Once an order is submitted, the purchase is committed and inventory is reduced immediately.
Will there be restocks during the week?
Yes. Flow-Through and Stocked products may be replenished throughout the week by Licensed Producers.
If I miss a New Product launch, can I still order new products?
Yes, if products are still available and in stock. Inventory may change quickly for new and high demand products as they sell.
Pricing and Sales Orders
Plan ahead and submit with confidence
What This Means for You:
- Locked Pricing at Submission – Pricing is confirmed at the time of order submission.
- Price Updates on Tuesdays – There is no change to the weekly price update schedule or notice period.
- Split Orders for Split Pricing – If a product you ordered undergoes a price change, your original Sales Order will be closed and two new Sales Orders will be created to reflect the updated pricing. Items ordered before the price change will remain on one Sales Order, while items ordered after the change will appear on a separate Sales Order. Both will ship together under the same Fulfillment Order.
- In this example, the retailer’s order cut-off day is Thursday. The retailer submits an order for this SKU both before and after the price change. As a result, the sales orders will be split, as shown below.
- SKU 123456_3x0.5g___ (a Stocked product) has a price change on Tuesday, September 16.
Frequently Asked Questions
How does pricing work under the new changes to ordering?
Pricing is based on the date and time you submit your order, not when it is fulfilled.
When do price changes occur?
Price changes still occur every Tuesday.
What happens if I order the same SKU before and after a price change?
You will receive two separate sales orders for that SKU, each with the pricing in effect at the time of submission. Both will arrive in the same Fulfillment Order.
Can I cancel and resubmit an order if pricing changes?
No. Orders are final once submitted.
Shipping Fees
New Terminology. Same calculation.
Shipping fees remain the same:
The greater of $200 or $0.08 per unit (excluding rolling papers, cones and filters).
What This Means for You:
- Estimated Shipping Fee – This updated label appears in the B2B Portal to reflect that shipping costs may vary slightly depending on what is ultimately fulfilled.
- Multi-Day Ordering Clarification – If you place multiple orders:
- Your first order is subject to the standard minimum shipping fee of $200 (or $0.08 per unit if exceeds minimum).
- Later orders may show $0 in fees if your cumulative volume has not yet met the threshold.
- Retailer has a Wednesday order cut-off day and chooses to use daily ordering.
- In this example, the retailer places orders only for Stocked products and does not include rolling papers, cones or filters*.
Frequently Asked Questions
Is the shipping fee structure changing?
No. The calculation remains the same: $200 minimum per order or $0.08 per unit, whichever is greater. Flow-Through items continue to be shipped at no cost.
Why is the shipping fee now an “Estimated Shipping Fee”?
The B2B Portal will now display “Estimated Shipping Fee” because fees may change as additional orders are submitted, or vary slightly after fulfillment
How do fees work for multiple orders in the same week?
Your first order is subject to the standard $200 minimum fee or $0.08 per unit, whichever is greater. Subsequent orders may show $0.00 if your total fulfillment order has not exceeded the delivery fee minimum threshold.
Are Flow-Through items still free for shipping?
Yes, Flow-Through items continue to be shipped at no cost.
Back In Stock Notifications for Watchlist Items
Better alerts for timely ordering.
To support daily ordering, Watchlist alerts will be sent at the following times:
- 6:20 p.m. – Daily notification before the next order window.
- 7:00 a.m. – Morning alert for any overnight restocks.
- 6:20 p.m. (Weekly) – A weekly reminder ahead of your Stock Order Submission Cut-Off.
Frequently Asked Questions
How do back in stock notifications help me?
You are notified (as per the times in the table above) and can respond faster when products are restocked and available for order.
Will I get a notification if a product is restocked but sold out before the next alert?
Restocks can sell out quickly. So check the Portal often for high-demand SKUs.
Can I control which alerts I receive?
Yes. You can manage which products you track via the Watchlist in the B2B Portal, simply add products to your watchlist from the PLP (Product Listing Page).
Flow-Through Naming Updates
Aligning terminology with Licensed Producers.
In the B2B Portal:
- Expedited will now be called Tier 1
- Standard will now be called Tier 2
These changes apply to the Order Export and Catalogue files in the B2B Portal.
Frequently Asked Questions
Why are the Flow-Through delivery names changing?
The Flow-Through delivery names are changing from “Expedited Delivery” to “Tier 1” and “Standard Delivery” to “Tier 2” throughout the order experience to align with the terminology used with Licensed Producers. There are no other changes to this service outside of the name change.
Flow-Through Shortage Emails
The current shortage notification emails will be discontinued.
Please use the new LP Performance Reporting tool found on the OCS Learn Website, which provides visibility into supplier fulfillment and reliability for Flow-Through products.
Frequently Asked Questions
When will I know if my Flow-Through order has been shorted?
You’ll now be able to see this information directly in your Advanced Shipping Notice (ASN) when the product ships from the OCS Distribution Centre. You will no longer receive a separate Flow-Through shortage email.
Off-Cycle Orders (Emergency Orders)
No changes.
You may still be eligible for Off-Cycle Orders (Emergency Orders) as outlined in the Retailer Handbook for Stocked SKUs only. With daily ordering now available, the need for these orders is expected to be reduced.
While Flow-Through SKUs can be ordered throughout the week, all retailers have a Monday order submission cut-off for Flow-Through products.
Holiday Schedule Changes
No changes.
Order submission deadlines, or ‘cut-off’, and delivery days may adjust for statutory holidays. These adjustments will continue to be communicated through email/notifications and on the B2B Portal calendar.
Frequently Asked Questions
Are there changes to the holiday order process?
No. Order cut-off days and delivery days may still shift around statutory holidays, as they do currently.
How will I know about holiday changes?
You will continue to receive advance notice through regular communications and the B2B Portal calendar.